I need my order before Christmas, when's the latest I can order?

  • For guaranteed delivery before Christmas, orders need to be placed by 11am Monday the 19th of December

What shipping methods do you offer?

  • For all Australian orders over $150 we offer free express shipping via StarTrack
  • We offer $7 Flat rate shipping for orders under $150
  • We offer a $12 Express shipping for orders under $150

How long does shipping take?

  • Orders with Standard StarTrack Shipping arrive within 3-5 business days of shipping.
  • Orders with Express StarTrack Shipping arrive with 1-2 business days depending on your location.

Where is my order? Has it shipped yet?

  • Orders received before 12pm EST will be dispatched the next business day.
  • Orders received after 12pm EST will be dispatched the next business day after that. Please note this is a guide only.
  • You will be notified by email that your order has been received, following this tracking information for your parcel will be emailed to you at time of dispatch.

Should I put my work or home address?

  • It is always safer to list a work address. At a work address someone will be present to physically receive your parcel.

Will I be charged taxes and duties?

  • If you do not live in Australia, please be aware of any import duties and taxes that may be charged on delivery into your country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported. These charges depend on your country’s import legislation and will not be covered by Venroy.