Delivery Methods

What shipping methods do you offer?

  • For all Australian orders over $150 we offer free shipping via Australia post.
  • For all Australian orders less than $150 we offer flat rate shipping of $7 Australia wide.
  • For International orders (excluding USA) we offer flat rate $40 via TNT International.
  • For all US orders we offer free Fedex Ground Shipping.

How long does shipping take?

  • Australian orders will arrive within 2-5 business days of shipping provided your postcode is within the Australia Post network.
  • Sydney Metro - 1 business day
  • Rural NSW - 3 business days
  • Melbourne Metro - 2-3 business days
  • Rural VIC - 4 business days
  • Brisbane Metro 2-3 business days
  • Rural QLD 5 business days
  • Adelaide Metro 3 business days
  • Rural SA - 4 business days
  • Perth Metro - 4 business days
  • Rural WA - 5 business days
  • Perth Metro - 4 business days
  • Darwin Metro - 4 business days
  • Rural NT - 5 business days
  • Tasmania - 4 business days
  • International orders (excluding USA) generally take 7-10 business days depending on your location. A signature is required upon delivery in most countries.
  • USA orders - Fedex Ground Shipping generally takes between 3-5 working days depending on your location.

Where is my order? Has it shipped yet?

  • Orders received before 12pm will be dispatched the following business day.
  • Orders received after 12pm will be dispatched within 2 business days. Please note this is a guide only.
  • You will be notified by email that your order has been received, following this tracking information for your parcel will be emailed at time of dispatch.

Should I put my work or home address?

  • It is always safer to list a work address. At a work address someone will be present to physically receive your parcel.

Will I be charged taxes and duties?

  • If you do not live in Australia or the United States, please be aware of any import duties and taxes that may be charged on delivery into your country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported. These charges depend on your country’s import legislation and will not be covered by Venroy.